Payment & Security

Payment

• Full payment should be made in advance before reserving a nd renting your selected products.
• Any delay in payment will not be accepted, and the vehicles will be handed over to you only after the complete amount is paid.
• We ensure that hirers receive their paid receipts if no amount is due. Do not pay any amount till you receive your paid receipts online.
• The bike remains in your custody till the rental period and should be safely returned after use.
• Daily bookings are for 24 hours (except some we rent for 12 hours, where it is specifically mentioned)
• Hourly bookings are for a minimum period of 5 hours.
• Payment made for VIP Membership: Once subscribed, the VIP Membership is non-refundable. If you choose to cancel, the membership will still remain active until the end of the subscribed period.

Security Deposit

• Hirers are required to pay a specific amount as a security deposit. This security deposit is collected so that if any damage is caused to the vehicle, the amount can be depreciated from your security deposit.
• On safely returning the rental product, the entire safety deposit amount is handed back to the customer.
• If any damage is brought to the product, the amount is deducted from your security deposit, and the balance amount is returned.
• This amount you paid is refundable and entitled to adjustments only under certain specific cases.
• All the essential documents of the vehicles are provided to customers as soon as they fulfil all the requirements and agree to all the terms and conditions.

Safety

• The rider is completely responsible for his personal safety. Once the agreement and deal are finalised, the rider rides the vehicle at his risk.
• The customer is required to submit a Xerox copy of his licence for vehicle rentals except for bicycles.
• Helmets are compulsory. Drinking and driving or use of any intoxications while driving is strictly against our Company policies.
• The rider has to abide by all rules and regulations of the Motor Vehicle Dept. of Govt. of India.
• Damage to the vehicle may be accepted only under uncertain and unforeseen conditions like death, extreme weather changes or other related issues.
• The vehicle should be returned back in sound and safe condition(as it was when rented).

Damage and Loss

• The vehicle shall be inspected by us and the rider before being rented. The rider will be liable in case of any damages or losses caused thereafter.
• For Internal Service related vehicle issue will handle by SU TAXI SERVICE location.
• The rented vehicle should be returned back to us in the same condition as it was at the time of renting.
• You are responsible to pay the repair charges or any other charges if there is any damage or loss to the rented vehicle.
• Once the rider complies with all the terms and conditions. The vehicle is safely handed over to him for usage.
• By accepting the terms and conditions, the rider promises to take due care of the rented vehicle as if the vehicle belongs to him.
• Any damage by any means has to be made good by the user which has happened due to the user’s negligence, carelessness or any other act. SU Taxi service shall not be liable for any of the acts committed by the user during the rented period with the rented vehicle.